1. Non-Stock Items: In the event a brand / quantity combination being unavailable or discontinued, we will act according to the information supplied by the customer on the order details screen. a) If an item is not available in the requested weight and the customer has requested we supply a different weight combination, then we will attempt to supply a larger quantity of the same item type but in smaller weights, the total weight will either equal or exceed the original amount requested, or an appropriate refund will be given. b) If an item is not available in the requested brand, and the customer has requested we supply a different brand, we will supply an alternative brand of the same or greater value, or an appropriate refund will be given. c) If a customer has requested we delay dispatch until a brand or weight is available, we will hold onto the order for up to a maximum of 30 days, at which point we will contact the customer for further instructions.

2. Dispatch and Delivery: Delivery times are based on our couriers and are approximate. It is your responsibility to ensure someone is available to accept delivery. If for any reason we can not dispatch your order within 5 working days, we will notify you by e-mail.

3. Currency: All payments shall be made in United Kingdom pounds sterling, Euros or Dollars. Please note that Polish Quality Foods cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.

4. Card Payments: Only recognized credit and debit cards are accepted as payment. Online payments are made through Protx/Lloyds Card Net. These are all processed using secure security systems.

5 . Liability: Polish Quality Foods will accept no responsibility or cost whatsoever if delivery of any product is delayed as a result of anything out of it's control; i.e. Act Of God, flood, fire, war, industrial action.

6 . Taxes and Duties:
a) The customer is responsible for all import duties and taxes, which may be levied once the package reaches the customer's country of residence. If the customer is unsure of the relevant import duty and tax rates, they should contact their local customers office for further information. Polish Quality Foods cannot be held responsible for the actions of any Customs Departments who choose to open and interfere with any package.
b) VAT is charged on items depending on the delivery country, cardholders country and customer VAT status. VAT invoices may be supplied upon request. Polish Quality Foods reserves the right to discount items depending on customer VAT status.

9. Legal Rights: The contract between the customer and Polish Quality Foods shall be governed solely by the current laws of England.

10. Contact details:

Polish Quality Foods
Circular 13, Unit C,
India Rubber Mills
Gascoigne Road
Barking
IG11 7LT Essex
 tel. 0870 005 6170
fax. 0870 005 6179